David Hughes: a corporate approach leads
to consistency, economies of scale and cross-departmental
information sharing
All organisations have an investment in documents commensurate
with the size and type of the business. This is irrespective
of the methods they use to capture and store data – manual,
email, fax or web. Yet too few organisations maximise the
return they achieve from this investment. That’s the case
whether the documents are stored in their original form or
as images in a document management system.
So why is this? Investing in an electronic document & records
management (EDRM) or enterprise content management (ECM) system
will almost certainly deliver a commercially sound business
case – yet many organisations have still not made that investment.
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