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Q: HOW DID YOU PREPARE YOUR MEDICAL STAFF FOR THE NEW
A: Culturally this was an immense task we were undertaking.
Eliminating the circulation of paper records, viewing documents
on a screen with all the tools and functions available, was
a huge culture change.
Many of the doctors were not that used to using computers,
now they cannot operate as an effective clinician unless they
use this new system. This provided one of our greatest challenges
in terms of change management and education.
It has required a great deal of communication and engagement.
I have met with the vast majority of the consultant workforce
to discuss, support and communicate with them and provide
assurances to them.
We designed the project from grass roots level, engaged with
the consultants, so it was very much a joint venture. This
is one of the reasons it has been successful and that there
isn’t hostility towards the change, as it is something we
We recognised that it was better to train people in their
familiar workplace environment and our own training team has
facilitated this. The application is incredibly intuitive
and most of the sessions tend to last no more than 15 minutes.
The combination of these two things has been one of the keys
to success of the system.
After 22 months, we have two specialties left to cover, but
we are now 99% implemented.
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