A review of year-on-year performance may, for example, show
that revenue is up by 10% and profit is up by 7%. On face
value that is great, because both figures are positive. Consequently,
the executive may believe they can pat themselves on the back.
But what if the board papers also include some high-level
people-performance measures, such as revenue per FTE (full-time
equivalent) and profit per FTE; and what if these metrics
show, for the same period, that revenue per FTE was down by
4.5% and profit per FTE was down by 18%?
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