The finance department must keep evolving as economic pressure increases its importance to the company. Cliff Mills reports our latest research findings.
Frequency of upgrades (3.4), ease of use of the software
(3.4) and the supplier helpdesk and support (3.3) are regarded
as reasonable.
Areas that cause more concern are the cost and impact of
upgrades (3.2), the cost of maintenance and upgrades (3.1)
and the cost of implementation (2.9). This highlights that
while companies are generally happy with the quality and functionality
of their systems, they would like to see the ongoing costs
reduced.
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