But business can’t ever be truly structured. Ultimately,
no matter how big the organisation might be, customer transactions
involve dealing with individuals whose needs are unlikely
to be predictable, straightforward or indeed necessarily always
rational.
For example, a recent survey of business users and their
working practices found that a full 85% of the activities
involved in what is on the face of it an ERP transaction,
are typically outside the kind of activity that traditional
ERP systems carry out.
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