Customer-driven supply may be the Next Big Thing in supply chain management. Tim Lawrence of PA Consulting Group identifies the seven key dimensions of CDS.
In the last year or so there has been a lot of talk about
a new approach to supply chain management – an approach which
turns the supply chain from concentrating on cost reduction
into becoming a flexible and responsive, service-oriented
commercial competitive edge.
This new approach has been termed ‘customer-driven supply’
(CDS) or customer-driven logistics. But is it just talk –
or does it offer a commercial competitive edge?
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