JUSTIN WATERS
of Serco shows how you can successfully install a records
management system.
Smashing records
Justin Waters: an excellent system can
fail because users find it too complex to use
To maximise the ultimate success of an electronic document
and records management (EDRM) or electronic content management
(ECM) system, here is my top 10 checklist of areas to consider…
1. Fileplan – Where to store information.
Fileplans, if well-conceived and intuitive, are essential
when storing information. In an ideal world, the structure
of a fileplan will reflect the functions of an organisation,
and each folder or class will have associated and inheritable
metadata and access permissions.
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