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Michael McGuinness
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Company: Routeco plc.
Interviewee: Michael McGuinness.
Job Title: Head of MIS.
The Subject: Routeco has updated
its ERP environment in an effort to improve its customer
service and become more adaptable to business changes.
PERSONAL FILE
NAME: Michael McGuinness.
BACKGROUND: Michael has been
working in IT for over 20 years and has been MIS manager
at Routeco since May 1997. He is responsible for all
aspects of IT and telecoms across the company’s 19 UK
sites and one site in Austria.
He manages a small helpdesk team
that provides internal support for all applications,
including its OneOffice supply chain and business management
system, as well as all desktop applications. He also
manages the development and support of Routeco’s e-commerce
solutions which range from online trading to full integration
using XML.
The MIS team supports 270 users on
a daily basis, 180 users on OneOffice and another 90
remote or mobile users.
Along with the implementation of
the OneOffice solution, Michael and his team have introduced
new systems for email, business intelligence reporting,
B2B integration with key accounts, e-commerce and mobile
workforce communication.
The future focus is on building on
the work already done in areas such as warehouse management,
workflow and electronic data interchange, to further
streamline the company’s business processes.
Before joining Routeco, Michael was
IT manager of Nutmeg Europe (VF Corporation), based
in Northampton, where he was responsible for the implementation
of the parent company’s ERP system in the UK.
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