The implementation times have a knock-on effect on the time
to cost-benefit of the solution, with 20% saying this has
exceeded expectations and 7% that it has greatly exceeded
the anticipated time. However, 33% have generally met cost-benefit
timescales and over a quarter (27%) say they have been shorter
than expected.
Being able to respond rapidly to business needs is more essential
than ever for companies to maintain their competitive position.
IT systems need to be able to respond quickly to business
demands – and overall 57% of respondents feel their systems
are an enabler for business change, compared to 33% who think
they are not.
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