Stephanie Snaith: without shifting the
culture, improvement opportunity will be missed
Well that's it then – you’ve gone live, temporary staff and
vendor representatives have left the building and the old
system has been switched off. Your stakeholders have seen
all their objectives delivered, the users love the new ERP
system and don’t sigh wistfully for how things used to be.
The new system seamlessly supports working practices and there
are no errors or issues outstanding.
If this were always the case, there would be no need to write
this article – but in my experience this just doesn’t represent
reality.
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