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View from the Top - Part
1 | Part
2
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PROFILE
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Jack Cutts
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Company: Nottingham Building Society.
Interviewee: Jack Cutts.
Job Title: Divisional head of
IT.
The Subject: Nottingham Building
Society has completely overhauled its IT infrastructure
in an effort to remain competitive and provide its customers
with improved service.
PERSONAL FILE
NAME: Jack Cutts.
BACKGROUND: Jack has over
25 years’ experience in the IT industry. In that time,
his responsibilities have covered systems development,
software selection and implementation, contract negotiation,
project planning and control, programme management and
IT strategy development.
Jack joined The Nottingham in 2006
to lead the replacement of its core mortgage systems
and the underlying infrastructure.
He has worked in a wide range of
markets and companies, such as British Steel, Jungle.com,
Boots and Argos. He also gained additional business
knowledge within Boots Opticians where he led the change
programme.
His last role before joining The
Nottingham was leading a 60-strong IT team within a
top five travel company.
Jack has experience in business process
re-engineering where he also has a Masters Degree.
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Q: WHAT WERE THE BUSINESS REASONS FOR ENHANCING
YOUR IT ENVIRONMENT?
A: The Nottingham is the 16th largest building society in
the UK so very much in the mid range. We provide the same
services as larger societies but do not have their economies
of scale; therefore our operations need to be as streamlined
and efficient as possible.
When our new chief executive arrived two years ago, he developed
a business strategy to take the Society forward and enhance
the range of products and services offered to our customers.
We realised our existing IT infrastructure would not be up
to meeting this challenge as there had been a lack of investment
in IT for some time.
Every time we needed to implement something new it became
a major development task rather than a straightforward configuration
job. This acted as a major inhibitor in getting new products
to the market quickly.
There were also a number of areas that we needed to enhance
– for instance, our internet capability needed improving and
integrating with our core systems. We also needed to speed
up our whole mortgage process.
Our existing mortgage system had been in place for a number
of years but had been heavily modified and was really getting
to the end of its useful life.
We had decided on a new package, Summit from TietoEnator,
but we knew it would be a daunting task implementing this.
We therefore decided to totally reconstruct our IT infrastructure
to provide a robust, secure and compliant foundation that
could take the business forward.
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Conspectus 2008
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Copyright © 2008
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