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Other Directories, Comparisons, Research 2008 CRM, Contact Centre & Marketing Systems (June) Microsoft Profile

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Summary of Reports

 Achiever Software

 Chordiant

 Cirquent

 Epicor

 FrontRange

 IBM Global Business Services

 JI Group

 Microsoft

 Nolan Computers

 Onyx Software

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version of the full report


Management Briefings



 Market Overview & Analysis: Conspectus’ latest research | Part 2

 Expert Opinion: Rob Brickle of CRM consultancy Bsquared

 View from the Top: Castle Morpeth Borough and Alnwick District Councils | Part 2

 Part of the Problem: David Jacobs of Profit from Information | Part 2

 Location, Location: Louella Fernandes of Quocirca | Part 2

 Putting Customers in the Frame: Michael Collins | Part 2

 Customers: the Keys to Prosperity: Professor Tom Lambert of TripleIC | Part 2

 Mature but Mobile: Phil Branston of Bradgate | Part 2

 Improving Agility: Sheryl Kingstone of the Yankee Group | Part 2

 Contact Centres of the Future: Capgemini’s Michael Anderson | Part 2

Microsoft

CONTACT POINTS

Name and Address
Microsoft
Microsoft Campus
Thames Valley Park
Reading
Berkshire RG6 1WG

Telephone
+44 (0)845 671 1078

Fax
+44 (0)870 602 0100

Contact name
Jason Nash

Email address
callback@microsoft.com

Website address
www.microsoft.com/uk/crm

User Group Chairman/Contact Point
N/A

IMPORTANT

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COMPANY

Turnover (UK)

N/A

Turnover (W)

$44.28bn

Profit Before Tax (UK)

N/A

Profit Before Tax (W)

$18.26bn

Number of Employees (UK)

2,000

Number of Employees (W)

71,172

Software Marketed (UK)

D/I

End User Support by

D/I

End User Training by

D/I

Key: D Direct, I Indirect, N/A Not available/not applicable, N/P Not provided, AOR Available on request

Microsoft Dynamics CRM is designed to help people and companies achieve their goals; it encourages rapid employee adoption, supporting a broad range of specific business requirements.

Until now, Microsoft says that organisations have had to deal with two distinct worlds of software applications: business process automation software which automates processes in areas like accounting, sales and production, and which has proven to be very good at automating specific tasks, but is rigid and hard to change; and personal productivity software tools, which many people use daily – Microsoft Word, Microsoft Outlook, Microsoft Excel and the web.

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Other Directories, Comparisons, Research 2008 CRM, Contact Centre & Marketing Systems (June) Microsoft Profile

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