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Other Directories, Comparisons, Research 2008 CRM, Contact Centre & Marketing Systems (June) IBM Global Business ...

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Summary of Reports

 Achiever Software

 Chordiant

 Cirquent

 Epicor

 FrontRange

 IBM Global Business Services

 JI Group

 Microsoft

 Nolan Computers

 Onyx Software

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Management Briefings



 Market Overview & Analysis: Conspectus’ latest research | Part 2

 Expert Opinion: Rob Brickle of CRM consultancy Bsquared

 View from the Top: Castle Morpeth Borough and Alnwick District Councils | Part 2

 Part of the Problem: David Jacobs of Profit from Information | Part 2

 Location, Location: Louella Fernandes of Quocirca | Part 2

 Putting Customers in the Frame: Michael Collins | Part 2

 Customers: the Keys to Prosperity: Professor Tom Lambert of TripleIC | Part 2

 Mature but Mobile: Phil Branston of Bradgate | Part 2

 Improving Agility: Sheryl Kingstone of the Yankee Group | Part 2

 Contact Centres of the Future: Capgemini’s Michael Anderson | Part 2

IBM Global Business Services

CONTACT POINTS

Name and Address
IBM United Kingdom Limited
PO Box 41
North Harbour
Portsmouth
Hampshire PO6 3AU

Telephone
+44 (0)23 9256 1000

Fax
+44 (0)23 9238 8914

Contact name
Richard Moore

Email address
moorich1@uk.ibm.com

Website address
www.ibm.com/uk

User Group Chairman/Contact Point
N/A

IMPORTANT

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COMPANY

Turnover (UK)

N/P

Turnover (W)

$91.4bn

Profit Before Tax (UK)

N/P

Profit Before Tax (W)

$9.4bn

Number of Employees (UK)

N/P

Number of Employees (W)

355,766

Software Marketed (UK)

N/P

End User Support by

N/P

End User Training by

N/P

Key: D Direct, I Indirect, N/A Not available/not applicable, N/P Not provided, AOR Available on request

IBM Global Business Services’ expertise ranges across the key business issues and covers 17 industries in most countries worldwide.

It has helped businesses in areas such as human resources, sales, marketing, finance, accounting, business strategy, supply chain, logistics and procurement.

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