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Other Directories, Comparisons, Research 2008 CRM, Contact Centre & Marketing Systems (June) Onyx Software Profile

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Summary of Reports

 Achiever Software

 Chordiant

 Cirquent

 Epicor

 FrontRange

 IBM Global Business Services

 JI Group

 Microsoft

 Nolan Computers

 Onyx Software

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Management Briefings



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 Putting Customers in the Frame: Michael Collins | Part 2

 Customers: the Keys to Prosperity: Professor Tom Lambert of TripleIC | Part 2

 Mature but Mobile: Phil Branston of Bradgate | Part 2

 Improving Agility: Sheryl Kingstone of the Yankee Group | Part 2

 Contact Centres of the Future: Capgemini’s Michael Anderson | Part 2

Onyx Software

CONTACT POINTS

Name and Address
Onyx Software
Atrium Court
The Ring
Bracknell
Berkshire RG12 1BW

Telephone
+44 (0)1344 322000

Fax
+44 (0)1344 489035

Contact name
Jayne Holt

Email address
jayne.holt@onyx.com

Website address
www.consona.com

User Group Chairman/Contact Point
N/A

IMPORTANT

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COMPANY

Turnover (UK)

N/P

Turnover (W)

$70m

Profit Before Tax (UK)

N/P

Profit Before Tax (W)

N/P

Number of Employees (UK)

N/P

Number of Employees (W)

300+

Software Marketed (UK)

D/I

End User Support by

D/I

End User Training by

D/I

Key: D Direct, I Indirect, N/A Not available/not applicable, N/P Not provided, AOR Available on request

Onyx Software, a division of Consona Corporation, offers an enterprise-level suite of applications designed to automate and manage sales/marketing, service and support processes.

Onyx focuses on providing an holistic or 360-degree view of all customer information, coupled with supporting data and process automation. This functionality, combined with KNOVA’s service resolution management (SRM) system, forms the basis of Consona CRM.

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Other Directories, Comparisons, Research 2008 CRM, Contact Centre & Marketing Systems (June) Onyx Software Profile

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