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Other Directories, Comparisons, Research 2008 CRM, Contact Centre & Marketing Systems (June) Location, Location: ...

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Summary of Reports

 Achiever Software

 Chordiant

 Cirquent

 Epicor

 FrontRange

 IBM Global Business Services

 JI Group

 Microsoft

 Nolan Computers

 Onyx Software

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Management Briefings



 Market Overview & Analysis: Conspectus’ latest research | Part 2

 Expert Opinion: Rob Brickle of CRM consultancy Bsquared

 View from the Top: Castle Morpeth Borough and Alnwick District Councils | Part 2

 Part of the Problem: David Jacobs of Profit from Information | Part 2

 Location, Location: Louella Fernandes of Quocirca | Part 2

 Putting Customers in the Frame: Michael Collins | Part 2

 Customers: the Keys to Prosperity: Professor Tom Lambert of TripleIC | Part 2

 Mature but Mobile: Phil Branston of Bradgate | Part 2

 Improving Agility: Sheryl Kingstone of the Yankee Group | Part 2

 Contact Centres of the Future: Capgemini’s Michael Anderson | Part 2

Louella Fernandes of Quocirca explores how location information can be used to support your customer management.

Location, location - Part 2 | Part 1

As online sales continue to account for a bigger share of overall sales for many companies, they can use such data to offer an improved personal, relevant and convenient online experience that can help attract new business and maintain existing customer loyalty.

By integrating internet geolocation data which identifies where the web use is located, together with historical sales and demographic data, businesses can address real-time online marketing such as personalised content, targeted cross-selling and localised advertising.

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Other Directories, Comparisons, Research 2008 CRM, Contact Centre & Marketing Systems (June) Location, Location: ...

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