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Other Directories, Comparisons, Research 2008 CRM, Contact Centre & Marketing Systems (June) Location, Location: ...

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Summary of Reports

 Achiever Software

 Chordiant

 Cirquent

 Epicor

 FrontRange

 IBM Global Business Services

 JI Group

 Microsoft

 Nolan Computers

 Onyx Software

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Management Briefings



 Market Overview & Analysis: Conspectus’ latest research | Part 2

 Expert Opinion: Rob Brickle of CRM consultancy Bsquared

 View from the Top: Castle Morpeth Borough and Alnwick District Councils | Part 2

 Part of the Problem: David Jacobs of Profit from Information | Part 2

 Location, Location: Louella Fernandes of Quocirca | Part 2

 Putting Customers in the Frame: Michael Collins | Part 2

 Customers: the Keys to Prosperity: Professor Tom Lambert of TripleIC | Part 2

 Mature but Mobile: Phil Branston of Bradgate | Part 2

 Improving Agility: Sheryl Kingstone of the Yankee Group | Part 2

 Contact Centres of the Future: Capgemini’s Michael Anderson | Part 2

Louella Fernandes of Quocirca explores how location information can be used to support your customer management.

Location, location - Part 1 | Part 2

Louella Fernandes

The global digital age has had a profound impact on consumer access to maps, which are becoming an intrinsic part of everyday life.

We are all familiar with web-based mapping applications such as Google Maps, Yahoo Maps or Microsoft Windows Live Local, as well as the Google Earth or Microsoft Virtual Earth platforms. Along with GPS devices for leisure applications, in-car navigation and the emergence of mobile phones and handheld devices that offer GPS services, we are being exposed to a wealth of location-based information.

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Other Directories, Comparisons, Research 2008 CRM, Contact Centre & Marketing Systems (June) Location, Location: ...

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