Note

Summary of Reports

 Achiever Software

 Chordiant

 Cirquent

 Epicor

 FrontRange

 IBM Global Business Services

 JI Group

 Microsoft

 Nolan Computers

 Onyx Software

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Management Briefings

 Market Overview & Analysis: Conspectus’ latest research | Part 2

 Expert Opinion: Rob Brickle of CRM consultancy Bsquared

 View from the Top: Castle Morpeth Borough and Alnwick District Councils | Part 2

 Part of the Problem: David Jacobs of Profit from Information | Part 2

 Location, Location: Louella Fernandes of Quocirca | Part 2

 Putting Customers in the Frame: Michael Collins | Part 2

 Customers: the Keys to Prosperity: Professor Tom Lambert of TripleIC | Part 2

 Mature but Mobile: Phil Branston of Bradgate | Part 2

 Improving Agility: Sheryl Kingstone of the Yankee Group | Part 2

 Contact Centres of the Future: Capgemini’s Michael Anderson | Part 2

The CRM market is well-established but still volatile, reports Phil Branston, with specialist software products and new forms of delivery coming to market.

Mature but mobile - Part 2 | Part 1

The increasing recognition of CRM as a software requirement has been reflected in two trends that customers will have noticed: on the one hand, deeper integration of CRM into overall business software solutions; and, on the other, more industry-specific products.

CRM software within the wider business solutions of SAP and Oracle leads the market. Yet conversely, five of the top 10 bestselling CRM products are industry-specific.

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Conspectus 2008

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