The pressure is on the HR department to spend less time on
administrative activities and more on ‘transformational’ work.
To address this problem, a number of structural changes in
the way that HR services are delivered have been implemented
in the form of shared service centres, outsourcing and electronic
delivery in order to standardise policies and procedures.
This change is clearly reflected in the amount of re-organisation
that has occurred within HR. In the past year alone, according
to our latest survey (see ‘Survey Statistics’
box), 35% of HR departments have undergone a significant restructure,
with a further 17% re-organising during the last 12-24 months.
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