Information management is a crucial operational area
for most businesses and it’s underpinned by the rapidly evolving
technology of data warehousing, business intelligence (BI)
and corporate performance management (CPM).
Among the latest developments in this area is ‘BI 2.0’ –
the emergence of new business intelligence software which,
together with software price cutting, is helping to make BI
more pervasive across organisations – a theme explored by
Gerry Brown of Bloor Research.
Whether pervasive or not, data warehousing and BI are important
in customer management. This makes it all the more problematic
that some BI implementations are dogged by user scepticism
and dissatisfaction. BearingPoint’s
CJ Cox shows how this can be defused.
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