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BearingPoint’s CJ Cox outlines the practical steps companies can take to combat user dissatisfaction with business intelligence systems.
Silencing the sceptics
- Part 1 | Part
2
For many years, corporations have sought the holy grail of
increasing their competitive advantage and profit by harnessing
their corporate data as a strategic and tactical tool. As
a result, a growing number of companies have invested in a
new generation of business intelligence solutions that gather,
provide secured access to and analyse data.
While these solutions can be powerful tools that save money,
raise performance and meet the needs of information workers
across an organisation, many companies find they are not receiving
the return on investment (ROI) they had hoped for. Much of
the disappointment in BI performance can be traced to user
dissatisfaction, which results in employees either not using
the new systems well or, worse, not using them at all.
More...
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Conspectus 2008
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Copyright © 2008
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