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View from the Top -
Part 2 | Part
1
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COMPANY FILE
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Established in 1979 and based in
Avonmouth, Holt JCB is a privately owned company and
has the JCB franchise for construction, industrial and
waste machinery, as well as JCB attachments, parts and
service, for the South West of England and South Wales.
Holt operates three service regions,
with experienced service supervisors in each of its
three major depots. There are 58 mobile service engineers
working for the company, with trained engineers based
at each depot. Each has knowledge and experience of
the particular support requirements needed in the various
markets in which the company trades.
As well as the three major depots
in Port Talbot, Exeter and Bristol, Holt has five further
depots throughout the region.
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Q: HOW DID YOUR INTEGRATION TO THE JCB SYSTEMS GO?
A: During the pilot stage we built our interfaces to the
JCB systems and tested them meticulously.
One of the most complex and important processes was ordering
from JCB’s catalogue of over 160,000 spare parts. When a customer
calls in, we can identify the exact machine they are running,
pull up a list of the relevant spare parts and order the appropriate
ones. Behind the scenes Dimensions produces a purchase order
and then waits for the next transmission slot to send it to
JCB.
Getting all the logic right and replicating all the functionality
that had been built up over the years in our previous system
required a great deal of effort. The benefit to the business
is that we now have clearly documented business rules, we
know exactly how they work and this enables us to control
and amend our processes to meet changing requirements.
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Conspectus 2008
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Copyright © 2008
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