RAMESH HARJI
of Capgemini UK explains why better business processing is
a vital investment.
Now or never?
Ramesh Harji: people now know what works
and what doesn’t
Business process effectiveness may sound too mundane a topic
for boardroom focus, yet it can make or break profitability
in private industry and value-for-money in the public sector.
Back in 2005, a Conspectus feature on business process
management (BPM) lamented the lack of success stories. Two
years on, this has changed. The trickle of outstandingly successful
BPM implementations has not yet become a flood, but it has
become a steady stream.
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