The difficulty with developing new processes and amending
existing ones is that you often do not know what the process
should be until you require it. Experience shows that process
development is a progressive activity. Draft processes can
be developed before implementation. These processes can then
be reviewed during the initial implementation and refined
as necessary.
This approach helps ensure that processes are practical and
demonstrates that the project team are listening to user feedback
– which helps to promote user take-up. This has worked successfully
with a number of organisations.
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