Malcolm Beach: issues will always occur
– you need to address them early
An electronic document and records management system (EDRMS)
implementation can only be deemed successful when it is being
used as intended and the organisation is receiving the full
benefit of its investment.
There have been many EDRMS projects over the past few years,
especially in the public sector. Other areas, including pharmaceutical
and legal, also have years of experience in implementing such
systems. So given this reasonably wide set of experience,
can we guarantee that implementing an EDRMS will be easy and
successful?
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