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View from the Top -
Part 2 | Part
1
Read Part 1
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COMPANY FILE
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Shelter is the largest housing aid
charity in the world, helping more than 170,000 homeless
and badly housed people in England and Scotland every
year. The charity has a turnover of £43 million and
employs over 1,000 staff and volunteers between its
campaigning and advocacy organisation and its retail
arm, which runs 100 shops across the UK.
Shelter employs 300 staff at its
head office in London, a further 500 across a network
of Housing Aid Centres, projects and surgeries and 200
in its shops.
As a charity, it is incumbent on
Shelter to spend as little as possible on administration
costs while still delivering a good-quality service
to its employees consistent with its image as a highprofile,
professional organisation.
As a caring employer, Shelter also
aims to provide excellent HR and payroll services but
it needs these to be as efficient as possible. The charity
has limited resources for HR and payroll which need
to be effectively deployed and a widely distributed
workforce who require a consistent service.
Using a modern, integrated HR and
payroll system, Shelter is able to do more for less
and adopt best practices in this area, enabling its
employees to better serve their clients.
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Q: HOW WERE THE USERS PREPARED FOR THE NEW SERVICE – AND
WHAT WAS THEIR REACTION ONCE IT WENT LIVE?
A: We do ask MidlandHR for help with training but to keep
costs down, we have a trainthe- trainer policy. A member of
the IT department is trained by MidlandHR and then trains
staff across the country so that we have a qualified person
able to help others use the system in all of our centres.
We also put training material on our intranet. We are now
piloting the web modules and find the training relatively
easy because they’re so intuitive to use. There’s more to
People Manager, but again, the interface is clear and concise.
There will be a challenge in rolling out to the entire organisation
because we are so geographically dispersed, but the online
training material will help. Staff and especially management
are waking up to the fact that Trent makes so much more information
available to them online and in real time. As a result, they
are requesting more and more function from us.
More...
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Conspectus 2007
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Copyright © 2007
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