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View from the Top - Part
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PROFILE
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Doug Bird
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Company: Shelter.
Interviewee: Doug Bird.
Job Title: Group systems manager.
The Subject: The world’s largest
housing aid charity has adopted an integrated HR and
payroll system which has cut costs and is taking Shelter
to the top of the league in HR and payroll best practice.
PERSONAL FILE
NAME: Doug Bird.
BACKGROUND: Doug started his
career in 1990 as a trainee payroll clerk in the NHS
where he worked for six years. He progressed during
that time to become a senior payroll clerk, and in 1996
he moved to take on a different kind of payroll role
with the Kingfisher group, gaining experience of the
corporate retail environment and becoming a qualified
IPPM. In 1998, Doug took up the position of payroll
officer in Shelter’s finance department and was subsequently
promoted to payroll manager. During his eight years
at Shelter, Doug has overseen the transformation of
the payroll function in the charity, from a paper-based
process largely outsourced to a bureau, to a fully automated,
inhouse and efficient function integrated with HR..
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Q: WHAT WERE SHELTER’S REASONS FOR ACQUIRING
AN INTEGRATED HR/PAYROLL SYSTEM?
A: Over the past eight years, the organisation has more
than doubled in size, and as a result we had outgrown our
paperbased processes. We did have an HR system but through
lack of resources, this was not upgraded and kept up-to-date,
so it lagged behind what Shelter needed as a modernising,
professional organisation.
Its level of reporting was poor, it didn’t support KPIs and
it didn’t match the high standards needed to support the well-recognised,
highprofile brand that Shelter has become.
At the same time, we were outsourcing our payroll to a bureau.
This meant we duplicated information, it took time to process
information – for example, to give a pay award to an employee
took the bureau a week to process – and reporting was paper-based
and time-consuming.
We wanted to have control over HR and payroll inhouse and
we wanted more flexibility in terms of reporting and the processes
we could support.
Since the same core data sits underneath both an HR and a
payroll system, it made perfect sense to us that if we were
going to roll out new systems in both areas, we needed an
integrated solution.
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Conspectus 2007
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Copyright © 2007
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