One of the most noticeable signs of this cultural divide
is apparent when you examine business process management systems
tools and the BPMN method/standard. These tools/methods are
designed to support the implementation of systems (which they
do), but if you compare their features to a framework such
as Zachman’s Framework, you find that business layers 1/2
have been left out.
As someone who sees lots of process change programmes, I
often see a disconnect between the business and IT when formal
modelling starts at level 3. The consequences of starting
business process analysis at this stage are rather like the
struggling process improvement programmes mentioned above.
In the extreme case, the results are:
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