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James Gunn describes why business process management projects continue to disappoint.
Putting people first
- Part 1 | Part
2
Over the last 25 years, various approaches have been taken
to improving or reengineering business processes – Work study,
Method study, TQM, BPR, and now combinations of Six Sigma,
Lean and JIT, similar to the legendary Toyota Production System.
IT support to business processes has also evolved from several
directions, principally workflow/document imaging and enterprise
application integration – but it has also been influenced
by artificial intelligence, simulation and modelling elements.
The IT picture has also been clouded by a range of different
standards and prevailing technologies, while the implementation
of supporting IT systems is being automated to a greater extent
every day.
More...
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Conspectus 2006
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Copyright © 2006
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