GRAHAM STEVENS
of PA Consulting asks whether the ‘virtual supply chain’ is
fact or fiction.
Virtual: reality?
Graham Stevens: goal is to replace physical
assets with information
Delivering superior customer service in a world of uncertainty
requires a responsive, agile supply chain that can adapt quickly
to changes in market conditions, and whose span of control
extends beyond the four walls of the factory deep into the
supply base.
Greater transparency in supply chain operations and greater
collaboration are becoming crucial for success. Webbased tools
are facilitating the flexibility and extended reach necessary
to allow organisations both to view deep into the supply chain
to see how their suppliers are performing and to re-configure
their supply chain as circumstances demand.
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