Yet few organisations operate in isolation, so it is not
surprising that 89% feel improving communication and collaboration
along the supply chain and with manufacturing operations is
now more important than it was two years ago (see Figure 4).
The big change here is the overwhelming importance of internet
and web technologies, with 92% reporting that they use online
services for communication, compared to the 85% who continue
to use fax and 61% who favour EDI. Nor is this a mere flash
in the pan, since 82% say they plan to increase their use
of the web over the next 12 months.
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