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Philip Harker of Capgemini reports on the worrying state of 3PL providers’ and users’ IT systems – and the possible salvation offered by SOA.
The road ahead - Part
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Phillip Harker
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October 2005 saw the launch of the 10th Annual Third Party
Logistics (3PL) Study, an independent report by Capgemini,
The Georgia Institute of Technology, SAP and DHL. The findings
should serve as a wake-up call to 3PL providers the world
over, as they show that only just over a third (38%) of 3PL
customers are satisfied with their providers’ IT capabilities
– representing a halving of customer satisfaction in just
two years.
For the first time, customers are asking not just for valueadded
services, but for costeffective ones. It is clear that 3PL
providers need to move up the value chain to provide strategic
expertise in the area of supply chain management beyond the
traditionally tactical, asset-focused capabilities. As will
be shown, this can be achieved by more intelligent use of
the technology available to them.
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Conspectus 2006
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Copyright © 2006
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