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Other Directories, Comparisons, Research 2006 CRM, Call Centre & Marketing Systems (June) Lagan Profile

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Summary of Reports

 Epicor

 Group 1 Software

 Hornbill Systems

 JI Group

 Lagan

 Onyx Software

 Pivotal

 QGate Software

 Saratoga Systems

 Softlab

Download a PDF
version of the full report


Management Briefings



 Market Overview & Analysis | Part 2

 Expert Opinion: Richard Boardman of Mareeba CRM Consulting

 View from the Top: ING Investment Management | Part 2

 Relationship Management: Steve Downton | Part 2

 Partner Management: Gino Morelli of IF International | Part 2

 Customer Focus: Andrew Broome | Part 2

 Strategy Issues: Michael Collins, a managing consultant at Database Marketing Counsel | Part 2

 Technology Issues: Rob Brickle of Bsquared Consulting | Part 2

 Relationship Management: Jeffrey Peel of Quadriga Consulting | Part 2

 Contact Centre Management | Part 2

 Evaluation Centre: Details of CRM available on our partner website, www.evaluationcentre.com

Lagan

CONTACT POINTS

Name and Address
Lagan
209 Airport Road West
Belfast
County Antrim BT3 9EZ

Telephone
+44 (0)28 9078 8300

Fax
+44 (0)28 9078 8339

Contact name
Grace Meehan

Email address
grace_meehan@lagan.com

Website address
www.lagan.com

User Group Chairman/Contact Point
Ian McLernon, Southend-on-Sea Council/via Grace Meehan +44 (0)28 9078 8308

IMPORTANT

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COMPANY

Turnover (UK)

Privately
owned

Turnover (W)

AOR

Profit Before Tax (UK)

AOR

Profit Before Tax (W)

AOR

Number of Employees (UK)

110

Number of Employees (W)

120

Software Marketed (UK)

D/I

End User Support by

D/I

End User Training by

D/I

Key: D Direct, I Indirect, N/A Not available/not applicable, N/P Not provided, AOR Available on request

Lagan, established in 1994, provides Enterprise Case Management and CRM solutions to the public sector.

Lagan’s client-centric software is used by over 130 government bodies worldwide and has helped them to increase the efficiency and effectiveness of their operations while improving the level of service they provide to their customers – citizens, businesses and other agencies. It offers solutions in the following areas:

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Other Directories, Comparisons, Research 2006 CRM, Call Centre & Marketing Systems (June) Lagan Profile

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