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Other Directories, Comparisons, Research 2006 CRM, Call Centre & Marketing Systems (June) Softlab Profile

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Summary of Reports

 Epicor

 Group 1 Software

 Hornbill Systems

 JI Group

 Lagan

 Onyx Software

 Pivotal

 QGate Software

 Saratoga Systems

 Softlab

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version of the full report


Management Briefings



 Market Overview & Analysis | Part 2

 Expert Opinion: Richard Boardman of Mareeba CRM Consulting

 View from the Top: ING Investment Management | Part 2

 Relationship Management: Steve Downton | Part 2

 Partner Management: Gino Morelli of IF International | Part 2

 Customer Focus: Andrew Broome | Part 2

 Strategy Issues: Michael Collins, a managing consultant at Database Marketing Counsel | Part 2

 Technology Issues: Rob Brickle of Bsquared Consulting | Part 2

 Relationship Management: Jeffrey Peel of Quadriga Consulting | Part 2

 Contact Centre Management | Part 2

 Evaluation Centre: Details of CRM available on our partner website, www.evaluationcentre.com

Softlab

CONTACT POINTS

Name and Address
Softlab Ltd, 4020 Lakeside
Solihull Parkway
Birmingham Business Park
Solihull
West Midlands B37 7YN

Telephone
+44 (0)121 788 5400

Fax
+44 (0)121 788 5443

Contact name
Olga Goddard

Email address
marketing@softlab.co.uk

Website address
www.softlab.co.uk

User Group Chairman/Contact Point
N/A

IMPORTANT

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COMPANY

Turnover (UK)

N/A

Turnover (W)

€247m

Profit Before Tax (UK)

N/A

Profit Before Tax (W)

N/A

Number of Employees (UK)

100

Number of Employees (W)

1,600

Software Marketed (UK)

D

End User Support by

D

End User Training by

D

Key: D Direct, I Indirect, N/A Not available/not applicable, N/P Not provided, AOR Available on request

Softlab specialises in providing customer management solutions and aligning business process with technology. It focuses on a best-practice approach, putting the customer at the heart of the business and helping users achieve fast measurable benefits.

Softlab’s solutions have won industry awards including: best CRM provider, an award for most sophisticated contact centre implementation, finalist in the CRM Industry Awards and Gartner BI Award.

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Other Directories, Comparisons, Research 2006 CRM, Call Centre & Marketing Systems (June) Softlab Profile

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