Note

Summary of Reports

 Epicor

 Group 1 Software

 Hornbill Systems

 JI Group

 Lagan

 Onyx Software

 Pivotal

 QGate Software

 Saratoga Systems

 Softlab

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version of the full report

Management Briefings

 Market Overview & Analysis | Part 2

 Expert Opinion: Richard Boardman of Mareeba CRM Consulting

 View from the Top: ING Investment Management | Part 2

 Relationship Management: Steve Downton | Part 2

 Partner Management: Gino Morelli of IF International | Part 2

 Customer Focus: Andrew Broome | Part 2

 Strategy Issues: Michael Collins, a managing consultant at Database Marketing Counsel | Part 2

 Technology Issues: Rob Brickle of Bsquared Consulting | Part 2

 Relationship Management: Jeffrey Peel of Quadriga Consulting | Part 2

 Contact Centre Management | Part 2

 Evaluation Centre: Details of CRM available on our partner website, www.evaluationcentre.com

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Conspectus 2006

Copyright © 2006