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RICHARD BOARDMAN
of Mareeba CRM Consulting tests the merits of ‘Software as a service’.
Saasy software
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Richard Boardman: decision is not clear-cut
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It’s the end of software as we know it. Software as a service
(Saas) is taking over. The old traditional ‘on-premise’ model
of buying software licences and installing them on our own
computers is, if not exactly dead, at least exceedingly passé.
Or so much of the computing press would have us believe. Even
The Economist was recently drawn to announce the impending
extinction of Microsoft Corp in light of its failure to embrace
a new world order where software is purchased like a utility,
per user per month, accessed through a web browser, and piped
in from hosted server farms.
Perhaps nowhere has Saas gained such high-profile traction
as in the CRM marketplace. The poster child of the Saas movement,
Salesforce.com, only established in 1999, cites 399,000 subscribers
to its CRM service in 20,500 companies worldwide, and boasts
revenues of $309 million for the year ended 31 January 2006.
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Conspectus 2006
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Copyright © 2006
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