Note

Summary of Reports

 Epicor

 Group 1 Software

 Hornbill Systems

 JI Group

 Lagan

 Onyx Software

 Pivotal

 QGate Software

 Saratoga Systems

 Softlab

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version of the full report

Management Briefings

 Market Overview & Analysis | Part 2

 Expert Opinion: Richard Boardman of Mareeba CRM Consulting

 View from the Top: ING Investment Management | Part 2

 Relationship Management: Steve Downton | Part 2

 Partner Management: Gino Morelli of IF International | Part 2

 Customer Focus: Andrew Broome | Part 2

 Strategy Issues: Michael Collins, a managing consultant at Database Marketing Counsel | Part 2

 Technology Issues: Rob Brickle of Bsquared Consulting | Part 2

 Relationship Management: Jeffrey Peel of Quadriga Consulting | Part 2

 Contact Centre Management | Part 2

 Evaluation Centre: Details of CRM available on our partner website, www.evaluationcentre.com

Try our Evaluation Centre website (www.evaluationcentre.com) for more information on CRM, call centre and marketing systems.

CRM cornucopia

Evaluation Centre is a web-based resource to help you select business software, services and technology. This Conspectus partner website enables you to find products and services across 11 technology areas, with each centre guiding you across the whole IT project lifecycle:

• Strategy. In the CRM, call centre and marketing systems centre, the ‘Strategy’ section provides downloadable tools that explain the steps you can take to develop your CRM IT project.

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Conspectus 2006

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