Are your managers acting as company doctors or coroners?
That may sound like a bizarre question, but ask yourself whether
your executive management, managers and supervisors are using
business information delivered through reports and scorecards
to take the pulse of the organisation, or to conduct a post-mortem
of last month’s performance.
Put another way, are the key performance indicators (KPIs)
they are using to make their decisions ‘leading’ indicators
or ‘lagging’ indicators? (see examples in Table 1). Because
things can start going wrong in a business well before the
performance measure turns the traffic light on the scorecard
red. Using metrics that measure past events is like driving
whilst looking through the rear window. It’s easy not to see
an opportunity or threat on the road ahead until you’re upon
it.
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