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Summary of Reports

 Board MIT

 Cosmic Solutions

 Geac

 Hyperion

 Information Builders

 IT Performs

 LSA Solutions

 Microsoft

 Neusciences

 Pervasive Software

 Sunopsis

 Syncsort

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Management Briefings



 Market Overview & Analysis | Part 2

 Expert Opinion: Paul Johnson explains

 View from the Top: Chubb Insurance has used a European-wide data warehouse | Part 2

 Key Performance Indicators: Ian Gotts of consultancy Nimbus | Part 2

 Implementation Issues: Shoaib Patel and Jon Hancock of Axon | Part 2

 BI Strategy: Capgemini's Andy Mulholland | Part 2

 Data Quality: Haydn Durrant of Phusis | Part 2

 People Issues: PA Consulting's Bettina Pickering | Part 2

 Information Online: Details of the Evaluation Centre website

View from the Top - Part 1 | Part 2

  PROFILE

Peter Thomas

Company: Chubb Insurance.

Interviewee: Peter Thomas.

Job Title: European vice president of corporate IT.

The Subject: Chubb has set out to transform its management culture by introducing a unified data warehousing and reporting system across Europe.

PERSONAL FILE

NAME: Peter Thomas.

BACKGROUND: Peter originated the concept of the European Management Information Repository (EMIR) which addresses Chubb’s reporting and analysis needs. EMIR won the Financial Sector Technology award for ‘Best Use of IT in Insurance’ in March 2005.

As European vice president of corporate IT at Chubb Insurance, Peter heads a team of 24 people with responsibilities spanning management information, financial & HR systems, and applications integration.

He has had a variety of roles at Chubb since joining in 1996 as European financial systems project manager – including European vice president of management information technology.

Before moving to Chubb, he was assistant to the MD and client/server systems project manager for UK-based software and consulting company Cedardata. He first joined Cedardata in 1988 as a financial systems analyst/programmer. Peter has an MSc in pure maths from London University and a BSc in maths from Imperial College, London.

Q: WHAT WERE YOUR KEY BUSINESS REASONS FOR BRINGING IN NEW DATA WAREHOUSING AND REPORTING TECHNOLOGY?

A: From the business perspective there are two main things which make information even more important for an insurance company than for others. We have an enormous issue in that when we set the price for a product, we don’t know a large proportion of the cost – because that comes from claims which might be years later. It means we must have very good business models and a good understanding of trends.

The other thing is the nature of the insurance business, which is cyclical. The market will attract additional capital which drives prices down, leading to losses which drives capital away – so there is always a period when the industry is making money and a period when it is not making money. Pricing is an issue, as is the ability to understand where you are in the cycle – so information is very, very key.

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