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View from the Top - Part
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PROFILE
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Terry Potter
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Company: G’s Marketing.
Interviewee: Terry Potter.
Job Title: Group systems manager.
The Subject: Multinational fresh
produce supplier G’s Marketing has chosen a phased approach
in developing new IT infrastructure to support its key
business area of product quality control.
PERSONAL FILE
NAME: Terry Potter.
BACKGROUND: Terry is group
systems manager at G’s Marketing. He manages the group’s
IT systems from its head office site, which serves locations
across the UK and Spain. Terry began his career in the
IT department of Ipswichbased Agricultural Engineers
after studying business management. He then moved to
animal feed producers Pauls Agriculture Ltd (now BOCM
Pauls) to manage the implementation of an ERP system
across 11 locations throughout the UK. Following multiple
company acquisitions and mergers, Terry was appointed
to the role of internal consultant, allocated as IT
manager to a range of different companies within the
group as required. He joined G’s Marketing after spending
a period as an IT recruitment consultant in London.
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Q: WHAT WERE THE BUSINESS REASONS FOR YOU
INSTALLING A NEW IT SYSTEM?
A: Our service level requirements for our customer base
are extremely high – we need to achieve 99.96%-plus accuracy
in our deliveries of fresh produce.
We want to maintain and improve these service levels and
this means eliminating customer rejects, for example, because
produce has been wrongly labelled.
Not only do rejects mean expense for us, they are also bad
for customer service and our objective is to ship product
right first time, 100% of the time.
We need to attach a wide range of labels to our produce.
There can be three labels associated with each box of product
– a tray-end label, individual labels for each produce item
and each item may need a promotional label as well.
We have a large number of different products and a variety
of labels, all of which are applied by hand. We have procedures
to control the issuing of labels to try and make sure that
only the right labels are applied in the first place. We also
have a quality assurance team which checks all produce before
it is shipped. However, there was still a possibility for
error with these procedures and we wanted to get to a situation
where we have 100% positive release on every pallet on every
site.
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Conspectus 2006
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Copyright © 2006
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