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Other Directories, Comparisons, Research 2005 CRM, Call Centre and Marketing Systems (September) Ian Farmer Associates ...

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Summary of Reports

 FrontRange Solutions

 Group 1 Software

 Hornbill Systems

 Ian Farmer Associates

 JI Group

 KMS

 Onyx Software

 QGate Software

 Saratoga Systems

 Softlab

Download a PDF
version of the full report


Management Briefings



 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: Chris Lawer of OMC

 View from the Top: Greene King | Part 2

 Call Centres: Simon Fawson of Xansa | Part 2

 HR Issues: Gerald Bradley of Sigma | Part 2 | Part 3

 Service Systems: Philip Everest | Part 2

 Data Quality: Consultancy BearingPoint | Part 2 | Part 3

 Benefits Calculation: John Chapman of Touchstone | Part 2

 Customer Management: John Willmott of NelsonHall | Part 2

 CRM Online: Reviewing the Evaluation Centre website

Ian Farmer Associates

CONTACT POINTS

Name and Address
Ian Farmer Associates
The Old Police Station
Priory Lane
Royston
Herts SG8 9DUN

Telephone
+44 (0)1763 248175

Fax
+44 (0)1763 249500

Contact name
Suzanne Sulman

Email address
info@ifassociates.com

Website address
www.ifassociates.com

User Group Chairman/Contact Point
N/A

IMPORTANT

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COMPANY

Turnover (UK)

AOR

Turnover (W)

AOR

Profit Before Tax (UK)

N/A

Profit Before Tax (W)

N/A

Number of Employees (UK)

5

Number of Employees (W)

6

Software Marketed (UK)

N/A

End User Support by

N/A

End User Training by

N/A

Key: D Direct, I Indirect, N/A Not available/not applicable, N/P Not provided, AOR Available on request

Ian Farmer Associates is an established business development consultancy operating in Europe and North America. It has been supporting clients, from the sales floor to the boardroom, for over 16 years.

In the early 1990s – before the term CRM was coined – salesforce automation, customer care and contact management systems were the order of the day.

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