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Other Directories, Comparisons, Research 2005 CRM, Call Centre and Marketing Systems (September) Softlab Profile

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Summary of Reports

 FrontRange Solutions

 Group 1 Software

 Hornbill Systems

 Ian Farmer Associates

 JI Group

 KMS

 Onyx Software

 QGate Software

 Saratoga Systems

 Softlab

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version of the full report


Management Briefings



 Market Overview & Analysis | Part 2 | Part 3

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 View from the Top: Greene King | Part 2

 Call Centres: Simon Fawson of Xansa | Part 2

 HR Issues: Gerald Bradley of Sigma | Part 2 | Part 3

 Service Systems: Philip Everest | Part 2

 Data Quality: Consultancy BearingPoint | Part 2 | Part 3

 Benefits Calculation: John Chapman of Touchstone | Part 2

 Customer Management: John Willmott of NelsonHall | Part 2

 CRM Online: Reviewing the Evaluation Centre website

Softlab

CONTACT POINTS

Name and Address
Softlab Limited
4020 Lakeside
Solihull Parkway
Birmingham Business Park
Solihull
West Midlands B37 7YN

Telephone
+44 (0)121 788 5400

Fax
+44 (0)121 788 5443

Contact name
Olga Goddard

Email address
marketing@softlab.co.uk

Website address
www.softlab.co.uk

User Group Chairman/Contact Point
N/A

IMPORTANT

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COMPANY

Turnover (UK)

£9m

Turnover (W)

€105m

Profit Before Tax (UK)

£0.07m

Profit Before Tax (W)

€0.4m

Number of Employees (UK)

100

Number of Employees (W)

1,015

Software Marketed (UK)

D

End User Support by

D

End User Training by

D

Key: D Direct, I Indirect, N/A Not available/not applicable, N/P Not provided, AOR Available on request

Softlab specialises in providing customer management solutions and aligning business process with technology. It focuses on a best-practice approach, putting the customer at the heart of the business and helping users achieve fast measurable benefits.

Softlab’s solutions have won industry awards including: best CRM provider, an award for most sophisticated contact centre implementation, and finalist in the CRM Industry Awards.

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Other Directories, Comparisons, Research 2005 CRM, Call Centre and Marketing Systems (September) Softlab Profile

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