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Other Directories, Comparisons, Research 2005 CRM, Call Centre and Marketing Systems (September) HR Issues: Gerald ...

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Summary of Reports

 FrontRange Solutions

 Group 1 Software

 Hornbill Systems

 Ian Farmer Associates

 JI Group

 KMS

 Onyx Software

 QGate Software

 Saratoga Systems

 Softlab

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version of the full report


Management Briefings



 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: Chris Lawer of OMC

 View from the Top: Greene King | Part 2

 Call Centres: Simon Fawson of Xansa | Part 2

 HR Issues: Gerald Bradley of Sigma | Part 2 | Part 3

 Service Systems: Philip Everest | Part 2

 Data Quality: Consultancy BearingPoint | Part 2 | Part 3

 Benefits Calculation: John Chapman of Touchstone | Part 2

 Customer Management: John Willmott of NelsonHall | Part 2

 CRM Online: Reviewing the Evaluation Centre website

Gerald Bradley shows how organisations can benefit by applying an HR perspective to CRM projects and programmes.

The human touch - Part 3 | Part 1 | Part 2

Ultimately all benefits are key benefits, yet some organisations would look at the diagram and say that the key benefit is increased sales revenue.

4. The perception that only cashable benefits are taken seriously.
If you consider which benefits would be measured in real money (ie, are cashable), the only one is sales revenue, which happens also to be the end benefit and the one of greatest interest to the sponsor, the sales director.

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Other Directories, Comparisons, Research 2005 CRM, Call Centre and Marketing Systems (September) HR Issues: Gerald ...

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