Companies may not need persuading that business process
management (BPM) and related workflow and document management
systems can be of value – but there’s a gap between knowing
what’s possible and making it happen.
The latest Conspectus research
and Expert Opinion article from
Derek Miers agree that the ‘people’ element in workflow and
BPM may be the problem – the sheer difficulty of convincing
the whole organisation that this is the right route to becoming
‘slicker and quicker’.
In that light, senior Capgemini authors
focus on how you can get ‘cashable benefits’ from workflow
and BPM projects. And our View From
The Top interviewee, Tony Bullock of DHL Freight, was
so pleased with the return on his scanning and workflow technology,
he is applying the same software to other business problems.
So it can be done.
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Workflow,
BPM & Document Management