DEREK MIERS of Enix Consulting explains the rising popularity of business process management.
Why the sudden interest?
Derek Miers: BPM systems help integrate customer channels
Business managers have talked about processes and process
change for decades. So why, might you ask, have so many managers
recently begun to talk about business process management and
BPM suites?
The answer lies in two major changes in recent years. The
first is the move to put process right at the heart of what
an organisation does, in order to enhance the value it delivers
and really start to drive business performance. The second
is the widespread adoption of the internet and the development
of XML, which has led to a quantum lead in our ability to
integrate enterprise applications.
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