Workflow and related projects may be well-established in many UK organisations but they can still stay stuck in second gear. Pat Sweet reports on the findings from our new research.
Struggling to hit full throttle - Part 2 |
Part 1 |
Part 3
The aggregated results from this exercise (Figure 3) show
that the desire to introduce greater efficiencies and/or improve
productivity tops the list (4.46). This is followed by the
wish to improve service (4.42), and then the aim of reducing
operational costs (4.23). Improving organisational agility
and adaptability (4.17) follows on from this.
As our Expert Opinion article
makes clear, enhanced business performance and agility are
often a company’s first aims when it comes to consider BPM
and associated technologies, and the survey results confirm
this.
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