Home2005 IT & Business Process Outsourcing (April) Contents
IT & Business Process Outsourcing Contents - April 2005 Summary
Management Briefings
Market Overview & Analysis
| Part 2 | Part
3
Outsourcing is now a well-established business service –
but who does the buying, are the deals getting bigger and
how many buyers readily switch suppliers? Pat Sweet summarises
our latest survey.
Expert Opinion
What exactly does an outsource provider supply that you
can’t do yourself? Rick Simmonds of ALS Consulting digs
around.
View from the Top |
Part 2
Phil Hood of Unilever tells us how his consumer products
company has used outsourcing to re-engineer its UK customer
contact centres.
Multi-Sourcing | Part
2
As outsourcing buyers get more experienced, they may want
to source their services from several different providers.
Acuera’s David Muir looks at the management issues involved.
Offshoring | Part
2 | Part 3
Buying services from far-distant regions is intimidating,
but big business. Roy Barden at consultancy Catalise guides
newcomers.
Mid-Market Outsourcing
| Part 2
The big outsourcing providers talk about appealing to the
mid-market, but is it really feasible? David Conkleton reports.
Legal Issues | Part
2
Ross McKean of law firm Baker & McKenzie identifies the
most common reasons why outsourcing contracts go wrong.
Case Study
Insurer HSA has come up with an innovative way of outsourcing
to get its core IT systems developed.
Partner Strategy |
Part 2
Mark Sukiennik of Orbys explains the best ways for outsource
buyers and suppliers to work together.
Events Guide
Previewing the forthcoming OutsourceWorld 2005 show and
a Conspectussupported symposium on business and IT innovation.
