It is well accepted that as IT budgets have wilted in recent years, so
the outsourcing market has blossomed, with its irresistible appeal of fixed
IT costs and guaranteed service levels.
But now buyers are being urged to move beyond this ‘first-stage’ appreciation
of outsourcing: what about asking the supplier to improve service levels rather
than just guarantee them? How about asking them to modernise the IT systems
rather than simply run them efficiently?
Data from PMP Research looks at how far companies
have moved towards this kind of second-stage innovation.
Meanwhile, new services like offshore outsourcing have given buyers more food
for thought while stirring up controversy over exporting jobs abroad. Martyn
Hart of the National Outsourcing Association assesses
the pros and cons.
David Whitmore of Proudfoot Consulting believes many firms rush into outsourcing
and lose money heavily as a result. He explains why.
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IT
& Business Process Outsourcing