Expert Opinion
Consultant Tony Emmerton shows why the public sector is leading in outsourcing
innovation and best practice.
View from the Top | Part
2
City underwriter Hiscox had a rocky start to its outsourcing. Operations
Manager Marilyn Elphick explains what happened next.
Management Issues | Part
2
Tony Freeman of KPMG shows how the risks in outsourcing can be minimised.
Round Table | Part
2 | Part 3
What can be learned from previous outsource failures? Four experts give
their advice on this and other key concerns.
BPO | Part
2
Too many companies are unclear about why they choose business process
outsourcing, says Chris Price of ALS Consulting.
Strategy Issues | Part
2
Proudfoot’s David Whitmore questions whether companies are missing a
trick by letting outsourcing vendors profit from their problems.
Legal Issues | Part
2
Danelle Dinsdale and Craig Rattray of law firm DLA sift through the
common problems in outsource contracts.
Offshoring | Part
2
Offshore outsourcing attracts business interest and public distrust
in equal measures. Martyn Hart of the NOA brings some research to bear
on the debate.
