Offshore outsourcing has its critics, but Martyn Hart of the National Outsourcing Association argues that it’s good for business and the global economy.
Martyn Hart: Indian companies are starting to run business
processes rather than just call centre work
There has been much discussion of outsourcing in the media and much negativity
attached to the reporting of offshore outsourcing.
This has seemingly created resentment among consumers. For example, the Daily
Telegraph reported in June that 2,300 people polled by Swinton said they
would not buy insurance from a company they knew used an offshore call centre.
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