Note

Summary of Reports

 Attenda

 Capgemini

 Cegedim

 CGI

 Computacenter

 Harvey Nash

 Melstar

 MidlandHR

 Parity

 Syan

 Twin Systems

Download a PDF
version of the full report

Management Briefings

 Market Overview & Analysis | Part 2 | Part 3

 Expert Opinion: Consultant Tony Emmerton

 View from the Top: City underwriter Hiscox | Part 2

 Management Issues: Tony Freeman of KPMG | Part 2

 Round Table | Part 2 | Part 3

 BPO: Chris Price of ALS Consulting | Part 2

 Strategy Issues: Proudfoot’s David Whitmore | Part 2

 Legal Issues: Danelle Dinsdale and Craig Rattray of law firm DLA | Part 2

 Offshoring: Martyn Hart of the NOA | Part 2

Chris Price of ALS Consulting recommends a high-level approach to reaching the right BPO decision.

Taking the strategic route - Part 2 | Part 1

5. Systems strategy.
Are your systems stable or are you looking to implement new systems in the foreseeable future? Do you do this before, as part of or after the outsourcing/shared services implementation?

Are you looking for the outsourcer to take over or use your existing systems, or do you expect to use the outsourcer’s systems?

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Conspectus 2004

Copyright © 2004